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Refund Policy

Effective Date: 17th August, 2025

At B-ne Innovations Limited, we strive to deliver exceptional IT services, software solutions, and digital innovations that meet or exceed our clients' expectations. However, we understand that there may be circumstances where a refund may be requested. This policy outlines the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The service or product was not delivered as agreed.
  • There was a technical failure on our part that prevented service delivery.
  • The client cancels a project before any work has commenced.
  • The request is made within 7 days of the original transaction (unless otherwise stated in a signed agreement).

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The service has been delivered as specified in the contract or scope of work.
  • The client changes their mind after the work has begun.
  • Custom-built software, digital assets, licenses, or third-party tools purchased on behalf of the client.
  • Delays caused by incomplete or inaccurate information provided by the client.

3. Partial Refunds

In some cases, partial refunds may be approved if:

  • Only a portion of the project was completed.
  • The work delivered was not fully aligned with the agreed scope due to internal errors.

4. Process for Requesting a Refund

To request a refund:

  • Email us at info@b-ne.net with the subject: "Refund Request – [Your Project Name]"
  • Include your name, service/project details, reason for the refund, and any supporting documentation.
  • Our team will review your request within 5–7 business days and respond with a resolution.

5. Dispute Resolution

If a resolution cannot be reached directly, both parties agree to first pursue mediation before seeking legal action. This ensures a fair and balanced outcome.

6. Changes to This Policy

B-ne Innovations Limited reserves the right to update or modify this policy at any time. Clients will be notified of any material changes via our website or direct communication.

Need Help?

If you have questions about our refund policy, please contact us: